fulfillment<\/a>. In this article, we provide an insight into the benefits of individual customer care.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
The decisive factor is that RHIEM does not have a ticket system. This means that each customer has a personal account manager and another colleague who is available as a backup. This makes it possible to tailor processes very individually. After all, the colleague knows the customer’s exact processes and requirements. In a ticket system where requests are answered from a pool, this kind of individual support is difficult to implement.<\/p>\n
But what are the specific advantages of customer care?<\/p>\n
We ask Stefan Terfehr, Head of Customer Care.<\/strong><\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.rhiem.com\/wp-content\/uploads\/2024\/06\/stefan-terfehr-portrait.jpg” alt=”Stefan Terfehr – Head of Customer Care at RHIEM Services” title_text=”Stefan Terfehr, Head of Customer Care at RHIEM Services” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
1. extended workbench of the customer<\/h2>\n
As the customer service department is located directly above the dispatch halls, there are short communication channels between the customer and logistics. A customer service department can quickly and easily address and implement special customer requests with the relevant logistics departments – all in-house from one company!<\/p>\n
We do not subcontract the logistics – everything is in one hand at RHIEM, on one campus in Voerde.<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/www.rhiem.com\/wp-content\/uploads\/2024\/06\/campus.jpg” alt=”The picture shows the RHIEM Campus in Voerde. You can see the warehouses and production halls as well as the central parking lot in between.” title_text=”The RHIEM Campus in Voerde – this is where modern and sustainable product packaging is created, where your orders are dispatched or your Shopware store is created.” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Point 2: Fixed and long-term partners<\/h2>\n
Thanks to a fixed and consistent contact person, you always know who you can turn to if you have any questions or problems. The account manager knows exactly what you do as a customer and knows your requirements. We can provide you with individual support through meetings, on-site and remote, telephone calls and emails!<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Point 3: Support in English, German and French!<\/h2>\n
English is becoming increasingly important in everyday life. As almost all logistics service providers have international and national customers, communication in English is all the more important.<\/p>\n
As we have an international customer service team, we can also provide advice in other languages. Feel free to contact us regarding special requirements!<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Conclusion:<\/h2>\n
RHIEM’s customer service is international, versatile and at home in the many details of worldwide shipping requirements. Your personal contact person can be reached directly at any time and can immediately intervene in the shipping process. This means that any spontaneity in the event of problems arising is possible in the first place and can be implemented directly.
\nYour fulfillment account manager is your direct point of intervention in ongoing processes and therefore your extended arm for fulfillment at RHIEM.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
We will be happy to advise you without obligation!<\/h2>\n
However, these are just a few tasks in the wide range of responsibilities of a customer advisor, we will be happy to give you further personal insights.<\/p>\n
Are you interested in customer support that is precisely tailored to your processes? Contact us now!<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.rhiem.com\/en\/logistics-fulfillment\/” button_text=”Request now” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Our customer advisors are the rock of communication in the hectic day-to-day fulfillment business. No ticket system can respond to your requirements as individually and quickly as our customer advisors and logistics professionals. <\/p>\n","protected":false},"author":4,"featured_media":20238,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[45,41],"tags":[52,43,54,44],"class_list":["post-20718","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infotheque","category-services-logistics","tag-economic-efficiency","tag-fulfillment-en","tag-inside-rhiem-en","tag-know-how"],"yoast_head":"\n
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