{"id":20747,"date":"2024-06-21T14:47:05","date_gmt":"2024-06-21T12:47:05","guid":{"rendered":"https:\/\/neu.rhiem.com\/uncategorized\/customer-integration-how-your-onboarding-works\/"},"modified":"2024-07-03T13:40:32","modified_gmt":"2024-07-03T11:40:32","slug":"customer-integration-how-your-onboarding-works","status":"publish","type":"post","link":"https:\/\/www.rhiem.com\/en\/infotheque\/services-logistics\/customer-integration-how-your-onboarding-works\/","title":{"rendered":"Customer integration &#8211; how your onboarding works"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Kundenintegration \u2013 so l\u00e4uft Ihr Onboarding ab&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Customer integration &#8211; how your onboarding works<\/h1>\n<p>\n  You have chosen RHIEM as your fulfillment provider &#8211; a great decision! There are now further steps to take before you can start shipping.<\/p>\n<p>Basically, you can say that we have a lead time of approx. 4 weeks from signing the contract to the start of shipping. Shipping start really means: All onboarding processes are implemented and we send the first parcels to your end customers. The following processes take place within the 4 weeks:\n<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>1. assignment of your personal contact person<\/h2>\n<p>You will be assigned a personal contact in the project management team. The project management colleague will be available to help you with the integration and will send you a list of questions after a round of introductions. Among other things, we need<\/p>\n<ul>\n<li>Article master data<\/li>\n<li>Desired shipping method \/ shipping mapping per country<\/li>\n<li>Planned goods receipt<\/li>\n<li>Should batches and best-before dates be recorded for the goods?<\/li>\n<li>Desired delivery note template<\/li>\n<li>Desired returns process<\/li>\n<\/ul>\n<p>We will use this information to set you up in our merchandise management system. The important thing here is that you get a personal contact person. We offer everything from a single source, from customer service to IT and logistics.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>2. setting up the required interfaces<\/h2>\n<p>We set up the interface from your online store or merchandise management system in our system.<\/p>\n<p>This ensures automated data transfer. RHIEM offers standard interfaces to all common ERP and store systems. Details on the supported systems and further information on IT connection can be found in our Infothek.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.rhiem.com\/wp-content\/uploads\/2024\/06\/laderampe.jpg&#8221; alt=&#8221;A truck is loaded with goods at the RHIEM Services loading ramp&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>3. installation of your products in our warehouses<\/h2>\n<p>Once we have received the integration information from you and set up the interface, we organize the first goods receipts.<\/p>\n<p>The first goods receipts are often the most extensive, as they involve a complete warehouse move. Depending on the volume of goods received, we need 24 hours to a few days to post the goods. The goods are then available for sale.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>5. set up a ramp-up plan<\/h2>\n<p>Now we have (almost) everything done, the only thing missing is a ramp-up plan that calculates the number of individual shipments in the first few weeks. It makes sense to plan precisely for each calendar week so that we can plan capacities.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Conclusion:<\/h2>\n<p>Depending on the scope of the IT connection, the integration can also be more complex &#8211; after all, an SAP connection is more complex than a Shopify connection. No matter how you want to connect &#8211; you can rely on RHIEM&#8217;s professional project management.<\/p>\n<p>Feel free to contact us to request a non-binding quote tailored to your needs and requirements.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>4. creation of a test shipment<\/h2>\n<p>The first test consignments are now being physically dispatched. We will discuss a packaging guideline with you for this purpose. This allows you to define how the shipments, both B2C and B2B, are to be sent.<\/p>\n<p>The test consignments are then dispatched and you approve the quality.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>6. shipping start<\/h2>\n<p>Everything is ready! We can now start shipping to your end customers and business customers. The entire process from step 1-6 takes approx. 4 weeks.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.rhiem.com\/en\/logistics-fulfillment\/&#8221; button_text=&#8221;Get a quote now&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you about to outsource the fulfillment of your eCommerce store to RHIEM and want to know exactly what to expect? Then this article is just right for you!<\/p>\n","protected":false},"author":4,"featured_media":2447,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[45,41],"tags":[43,54,44],"class_list":["post-20747","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infotheque","category-services-logistics","tag-fulfillment-en","tag-inside-rhiem-en","tag-know-how"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Onboarding in fulfillment - it&#039;s so easy to get started with RHIEM<\/title>\n<meta name=\"description\" content=\"There are many small steps between the conclusion of a contract and the first shipment to a customer. 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