Kundenbetreuung und Koordination von Dienstleistern sind wichtige Eckpfeiler im Fulfillment, daher zeigt das Bild Mitarbeitende von RHIEM

Advantages of customer service

Customer service plays an essential role in logistics, especially in fulfillment. In this article, we provide an insight into the benefits of individual customer care.

The decisive factor is that RHIEM does not have a ticket system. This means that each customer has a personal account manager and another colleague who is available as a backup. This makes it possible to tailor processes very individually. After all, the colleague knows the customer’s exact processes and requirements. In a ticket system where requests are answered from a pool, this kind of individual support is difficult to implement.

But what are the specific advantages of customer care?

We ask Stefan Terfehr, Head of Customer Care.

Stefan Terfehr - Head of Customer Care at RHIEM Services

1. extended workbench of the customer

As the customer service department is located directly above the dispatch halls, there are short communication channels between the customer and logistics. A customer service department can quickly and easily address and implement special customer requests with the relevant logistics departments – all in-house from one company!

We do not subcontract the logistics – everything is in one hand at RHIEM, on one campus in Voerde.

The picture shows the RHIEM Campus in Voerde. You can see the warehouses and production halls as well as the central parking lot in between.

Point 2: Fixed and long-term partners

Thanks to a fixed and consistent contact person, you always know who you can turn to if you have any questions or problems. The account manager knows exactly what you do as a customer and knows your requirements. We can provide you with individual support through meetings, on-site and remote, telephone calls and emails!

Point 3: Support in English, German and French!

English is becoming increasingly important in everyday life. As almost all logistics service providers have international and national customers, communication in English is all the more important.

As we have an international customer service team, we can also provide advice in other languages. Feel free to contact us regarding special requirements!

Conclusion:

RHIEM’s customer service is international, versatile and at home in the many details of worldwide shipping requirements. Your personal contact person can be reached directly at any time and can immediately intervene in the shipping process. This means that any spontaneity in the event of problems arising is possible in the first place and can be implemented directly.
Your fulfillment account manager is your direct point of intervention in ongoing processes and therefore your extended arm for fulfillment at RHIEM.

We will be happy to advise you without obligation!

However, these are just a few tasks in the wide range of responsibilities of a customer advisor, we will be happy to give you further personal insights.

Are you interested in customer support that is precisely tailored to your processes? Contact us now!

Request now

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Delve deeper into our exciting world of e-commerce logistics, individual and tailor-made packaging solutions, and the implementation of complex solutions for large online shops. Delve deeper into the world of RHIEM!

Carsten Scharrenberg
Your personal contact:
Carsten Scharrenberg

At RHIEM Services, we offer highly scalable fulfillment processes that enable you as a retailer to operate internationally with performance and reliability. Thanks to our IFS certification, we ensure the highest hygiene standards and complete batch traceability for both B2C and B2B shipments. Feel free to challenge us and contact me by phone at +49 2855/9700-870 or via email at carsten.scharrenberg@rhiem.com for an initial discussion.